PvdL
Pieter van der Lugt

1 reviews | Active since Sept 2015

05 Sept 2015, 13:32

Telkom ADSL problems for the last 7 months.

I have been struggling with Telkom for about 7 months now. I get intermittent disconnects, slow internet and I basically have >200ms pings to servers which should be about 30ms. Doing anything latency dependent is impossible.<br> <br> Each time a Telkom representative calls me and lets me know they worked on my line or the exchange and it should be fixed now. The Ticket is set to resolved and I have to start at square one again trying to get the fault escalated so that someone will actually look into it.<br> <br> I am fed up! I have waited in 30min call center queues more than i can count.<br> <br> I want it fixed, this has been dragging on way too long.<br> <br> My current fault reference number is: 564CWK260815. You will see I have had multiple faults logged over the last 7 months.

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Replies (1)
Telkom
Telkom's reply05 Sept 2015, 14:17
Official
Hello vdLRSA,

Thank you for making contact with us.

Be assured that technical team will look into the fault number: 564CWK260815 and assist further.

Your social media ***.

Regards,
Boitumelo
Telkom Social Media Team