Telkom ADSL - Poor sales service!

In January 2019 I app**** for the 10Mbps Uncapped ADSL special they had on for the month. I tried to apply on-line, but the on-line application could not be completed due to an empty drop-down menu. You could not complete the application, because the line required info. So, I used the 'call me' function on the website. Later that day I received a call from a lady and proceeded with the application. She had to call me back twice as her coverage system did not work. Finally my application was complete and approved. She ended the call with the normal terms and conditions and stated that "the call served as a contract", lastly she told me that I would be contacted in 7 to 14 working days for the installation.

On the 14th working day after no communication from Telkom I decided to call and follow up on my order. After getting transferred and transferred and waiting 40 minutes for a consultant to take my call I eventually got through to a consultant. This consultant told me that "there is no coverage" in my area and my order would be cancelled due to "the lack of infrastructure". Why take my order in the first place? Why tell me everything is okay initially only to tell me it is not okay three weeks later? This is extremely unprofessional behavior from a company, but seeing as they have the Monopoly on uncapped internet it is licence to do what they want.