Telkom ADSL out of order

TELKOM LANDLINE/ADSL PROBLEM. Does anyone know how we can solve this issue affecting many of us for 5 days already in Capital Park? I called them yet again this afternoon (10210) for an update and the woman says a technician must still be assigned to 'me'. I asked how this was possible if it was an area network problem, and a technician did come out to check my line on Sat.; and at my place he called in and was told it was copper cable theft to be replaced today?? She then changes her story and casually says that it has now been given to their 'Quantity Surveyors' who must still assess if the cables are "worthwhile" replacing, otherwise we must all change to their LTE .... what the heck?! She said there was nothing else she could do, no manager I could speak to, or other number I could call. I have already sent them an email message on their webpage and also sent SMS 's to 30591, but know it will be of no use.