Telkom ADSL Order

I In June 2015 an order was placed manually for a telephone line at my residence through the call centre. Order ***<br> <br> I contacted the call centre in July 2015 to follow up on this order and was told that the order had been cancelled. I went online and processed another order for the same ADSL line. Order ***.<br> <br> I had an appointment set for 7 August 2015. The Telkom Technician arrived and advised that an existing ADSL line was present but that there was a fault in the line. She advised that she couldn't clear the fault herself but that the ADSL technician was required to come and resolve the issue.<br> <br> It is now 25 September 2015. I have still not had an ADSL technician visit my residence to complete the installation. I have called the contact centre on numerous occasions only to find that the next appointment date has either been pushed out by 2 weeks or the comments left by the technician for a previous appointment cannot be deciphered by the contact centre agent.<br> <br> I have escalated the order twice on the advice from the call centre agent. <br> Escalation Reference 1: 727532 <br> Escalation Reference 2: 764896<br> <br> It has been 4 months. I still have no line