TELKOM ADSL - NOTHING HAPPENS WITH INSTALLATION !672327

I need to move an ADSL line. Despite having an order number, Telkom just do not respond. You can dial 10210 and speak to any-one, and they will refer you to 10213. Dial 10213 - and they refer you to 10210. NUMEROUS TIMES. Eventually when you manage to get hold of a helpful consultant (and this does not happen often), the systems are off (NUMEROUS TIMES). So almost 1 month later, NO INSTALLATION YET. NO DATE WHEN IT WILL BE INSTALLED YET. How wonderful.

Time to just IGNORE TELKOM and STOP PAYING the contract, and get some one else ?