YS
Yusuf S
1 reviews | Active since Nov 2009
12 Apr 2016, 12:21
Telkom ADSL not working since
Good Afternoon<br> <br> Logged 2 faults online on the 11 March but it got closed almost immediately with no response.<br> <br> Had to log another fault by calling the call centre on the 17 March.<br> <br> Fault no: 444CWK170316<br> <br> Since then i called the 10210 multiple times with various answers from the call centre agents. Went to a branch to ask for assistance in this matter. They only escalated the request with no communication.<br> <br> Telkom expect me to pay them for a service which is none existent. <br> <br> I need someone to give me an honest answer and provide me with a time to complete.<br> <br> Kind Regards<br> Yusuf <br> <br>
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Replies (2)
Telkom's replyOfficial
12 Apr 2016, 15:00Hello ysaban,
As per our email correspondence, the fault has been linked to a Network fault logged for congestion on the dslam.
A escalation has been sent to our Network specialist for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
As per our email correspondence, the fault has been linked to a Network fault logged for congestion on the dslam.
A escalation has been sent to our Network specialist for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply12 Apr 2016, 15:00
Official
Hello ysaban,
As per our email correspondence, the fault has been linked to a Network fault logged for congestion on the dslam.
A escalation has been sent to our Network specialist for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
As per our email correspondence, the fault has been linked to a Network fault logged for congestion on the dslam.
A escalation has been sent to our Network specialist for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
YS
Yusuf S's updateReviewer Update
05 May 2016, 11:54Quick Update.
On the 21 April i logged another complaint as i am receiving not updates or a deadline.
Good Afternoon
The feedback that we have received is that the planners are awaiting hardware to complete the upgrade to the exchange.
Unfortunately at this stage they are not able to provide an estimated time of repair.
Its 5 May, and i doubt anything has happened to this ticket...Dont know why Telkom lie and have stalling tactics.
on the 17 May it will be 2 months...and this indecent happened way before that date.
Can someone from telkom please get back to me with facts.
YS
Yusuf S's update05 May 2016, 11:54
Reviewer Update
Quick Update.
On the 21 April i logged another complaint as i am receiving not updates or a deadline.
Good Afternoon
The feedback that we have received is that the planners are awaiting hardware to complete the upgrade to the exchange.
Unfortunately at this stage they are not able to provide an estimated time of repair.
Its 5 May, and i doubt anything has happened to this ticket...Dont know why Telkom lie and have stalling tactics.
on the 17 May it will be 2 months...and this indecent happened way before that date.
Can someone from telkom please get back to me with facts.