Telkom ADSL not working

I reported a Fault on the 28th of last Month on our ADSL line. I have been calling every day since then to get an update as I work from house and for a International Company which requires a reliable Internet connection. I am forced to use my mobile phone as a Hotspot since the reported Fault resulting in very high cellphone invoices thus far. Customer Support promised me with every telephone call to them (After approximately waiting 1 Hr.) that I will be updated on the Logged fault but this is not the case as I have to query every time resulting in no outcome. Today (9th April 2018) after I had to phone in again, was I promised that I will be contacted by their Customer Support Managers but yet again it proves to be false.

This is by far the worst customer support I have ever experienced. We are in the Customer Support Services too and We dare not treat our International Customers in ways expressed by Telkom. We keep communications with our Clients with accurate feedback and responses even its negative updates.

This is pathetic!

How can I get this resolved

Lourens