Telkom ADSL not working

I moved into a new house with a Telkom ADSL line - from a house that was fibre enabled :( . I app**** for the account to be in my name, but my line was never activated. I logged a call on 17 December 2015, but since then Telkom has just been passing the buck. The sales team says I need to talk to the technical team and vice versa. I asked the consultant in the store who can I talk to to resolve my account issue and he just shrugs his shoulders and says he sent a mail. After I complained and said that I have been calling them daily for the last week after the call was not getting resolved he suggested - log it on hellopeter.com, maybe then you'll get some support - so I don't ahve anywhere else to turn. I could not believe it! I can't wait for fibre to be rolled out in my new suburb so that I can get rid of this bureaucracy and pay for a service that I actually receive.