1 reviews | Active since Nov 2015
Telkom ADSL not switched on after payment
My telkom line was suspended a few weeks ago due to non-payment. Entirely my fault but i sorted the account out on the 27th of November. The next day my voice line was switched on but my ADSL is still off. Tuesday the 1st of December i started the phone telkom they advised that my line was re-instated and i had to call my ISP with issues. I spoke to My ISP and telkom back forth for the next few days, probably spent over 4 hours on the phone with telkom and still no luck. Telkom billing says my account is fine, i need to tell my ISP to call openserve. They called openserve but they can`t do anything as my adsl is still suspended. I call them myself to check and they confided it. I went to telkom shop on Saturday the 5th. they advised the billing side is fine but they can see my dsl is still suspended. they will send a email to some department. Its now after 5 Monday and still no response from anyone and no internet. Everyone at telkom can`t help. My ISP can`t help me, so what i am i to do?
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM175741.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM175741.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
