Telkom ADSL Not recommended

Our internet has been off (for which i still have to pay) for the last two weeks, i have phoned them about 3 times, have 2 reference numbers, still no feed back or actions to rectify my problem. Telkom said that they logged a fault with their technical revision to resolve the problem, after waiting for a week i phoned them again, their excuse was that the line looked fine on their side, so they just cancelled the fault log without even sending out a technician to check what the problem might be. The line has been problematic from the start, have to phone them at least once a month for some kind of problem regarding our ADSL.