Telkom ADSL not letting me move on

Hi have recently received a bill from telkom for R1616.55 for services , yet I have cancelled my data service with Telkom since 22 July 2017 , I have been struggling since May 2017 to get my ADSL put into a open status for my new provider to take ownership, to date this has still not happen, call centre agents cannot explain what the bill is for and my line has now been suspended, can some from telkom that has knowledge please help me , your customer service is extremely poor, I need to move on with my life, I need to know why I'm being charge for something that I am not using and need to move my ADSL line to a holding pool, I am begging for proper assistance