KN
Kreshen N

1 reviews | Active since Jul 2012

29 Feb 2016, 06:23

TELKOM ADSL NO PAYMENT S.C.A.M - WORST ISP EVER

I have a 4Mbps Uncapped ADSL product with Telkom, i have been paying my account every month with no problems, then all of a sudden i receive sms's, letters and phone calls from Telkom saying that my account has not been paid, its in arrears and they are going to take legal action against me. By this time already they have cancelled my ADSL line and account, to which i now have no internet connectivity and cannot run my business from home<br> <br> I decided to log onto My Telkom and view my account online, to my surprise i am in credit with Telkom for an amount of R2800, i called the Telkom billing and accounts department, there a lady confirms that i am in credit and that my connectivity will be re instated in 24 hours, its been 2 weeks now that i am still waiting for Telkom to reinstate my line. I called Telkom again, they dispatched an engineer to my house, only for the engineer to tell me that my ADSL port on the exchange has been given to some other household in the area. i am now going to get my lawyer involved and take legal action against Telkom as this is unacceptable, as i paid my account on time<br> <br> PLEASE DO NOT USE TELKOM AS ISP OR FOR ANY OF YOUR TELECOMMUNICATION REQUIREMENTS

0
Replies (1)
Telkom
Telkom's reply29 Feb 2016, 08:05
Official
Hello naidookreshen24,

This response serves as confirmation that your query has been received.
Your reference number : SM206404.
A consultant from our billing team will be in contact to assist with the query.

Regards
Telkom Social Media Team.