Telkom! ADSL Nightmare!

App**** for the home line to be changed to adsl about a month ago. I was told it's immediate. It's been an ongoing battle with customer care and Fault's and Technical. The line is apparently active - all the configuration setting's from my ISP are correct. The line is only picking up voice! I cannot access Internet for which I'm paying for and unable to use thanks to Telkom and their extremely poor customer service. How long will it take for a technician to come sort this problem out. Fault logged on Thursday last week. Ref 1137CRK140116. Apparently the card at the exchange is faulty but no one will change it! I'm trying to run a business and cannot function without the Internet. Get the problem sorted!