Telkom adsl migration Absoulutely no help

I have been a loyal suscriber for telkom i have had no adsl connection for a month now due to cable theft in my area i was told that they will not replace the line and that i must apply to be migrated to wireless but for the past two weeks i have been sent from pillar to post being refused assistance while im paying for a service that is not working this cannot be acceptable from a company like this