Telkom ADSL Line Sync Speed

Can somebody please assist me with my faults that has been logged.<br> <br> Fault numbers are *** and 1348CRK221215,<br> Fault number *** was logged on the 18 Of December 2015 and Fault number 1348CRK221215 was logged on the 22 Of December 2015.<br> <br> From the first time the fault was logged i waited approximately 2 full working days, before i phoned the call center in order for the fault to be resolved. <br> When i phoned the call center the person assisting me said they will ask a technician to get in touch with me as soon as possible, at the same time they gave me the second reference number. I phoned in numerous times after that date with different explanations for the fault.<br> On each call they said they will ask a technician to contact me. They told me that i can still use the same reference number as it is the same fault.<br> <br> My problem is last year this time i had the same problem with my line sync speed together with a TIN account that was deleted without reason.<br> <br> My line speed sync currently at 2555kbps instead of 4096kbps as how it has been the past year.<br> <br> Can this issue please be resolved A.S.A.P.<br> <br> Kind regards<br> Christo