TELKOM ADSL LINE SPEED SLOW

Good Day <br> <br> Following my fault that i reported on the 16th December for the slow line speed (high ping and jitter) was it fixed correctly and i was very happy until two days ago. I tried to contact Telkom again using the dedicated call centres but i am not getting through.<br> <br> My Concern again is exactly the same. I have done several speedtests on my line and the results on ave is as follows:<br> <br> Ping 42<br> Jitter 39<br> <br> ***<br> <br> Can you please impliment a permanent fix and not touch my line as i cannot continue to report my line every now and again!!!!