TELKOM ADSL LINE SERVICE DRIVES ME CRAZY

We've been without a Telkom telephone and internet service for two weeks now. We've reported this to the call centre several times (fault no 579CTK120116) but without success. A technician was sent to us after several days of non-responsiveness but he couldn't fix the problem, stating that the problem lies with the connections of a pole in a neighbour's stand which he can't access. I went as far as getting the neighbour's cell number for him but he didn't bother to call him. Does this mean I must rather close my account and go to a more reliable wireless service provider? Is this why Telkom's fixed-line income continues to drop?