Telkom ADSL line *******

In August i walked into Telkom Clearwater and upgraded to a do Premium package at R699pm. The 10mb line has never worked at the correct speed and after endless reports a technician came out to my house. He checked with the exchange and was told the 10mb line could only run at 6mb due to noise. I am still being charged for a 10mb line.<br> My bill is also a mystery. I am being charged different amounts each month instead of the R699 pm for the package. I have queried Telkom and initially i was told the price is excluding VAT but that is incorrect as it is advertised as R699, no mention of VAT. I have now been informed me that I have not purchased the package i say i purchased. They are unable to send me the application form I filled in at Clearwater branch with all the details on it.<br> I am being overcharged for a product that Telkom is unable to supply at full capacity. I am receiving 60% of what i was promised at 110% of the price.<br> Nobody seems to know what is going on at Telkom. I have had to send screen shots and links for Telkom's own website to their call centre agents to view their own products they cannot find.