SM
Siphe M

1 reviews | Active since Oct 2016

03 Oct 2016, 17:16

Telkom adsl line rental acount deactivation not processed for 3 month!

<p>i sent a request to telkom service cancellation () to cancel my adsl line rental in july 206, , i got the automatic response that i will be contacted in 21 days. they never contacted me i called telkom i was told there is no landline number for service cancellation i must send them an email. since then i have sent more than 4 emails to get my line cancelled but IT HAVENT BEEN CANCELLED. TELKOM IS STILL BILLING ME over the past 3 months i have incurred appro. R1500 due to them not cancelling my account . i have tried everything but they never contacted me it been 3 months now still not. im very disappointed with telkom, I am not sure how long this will continue . im hoping maybe someone will help me here since i have ran out of options.</p>

0
Replies (4)
Telkom
Telkom's reply04 Oct 2016, 10:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Retentions Team, please email your affected number to ***.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

SM
Siphe M's update04 Oct 2016, 18:40
Reviewer Update

I have sent the emial accordingly as per your request.Your assistance will be much appreciated.

SM
Siphe M's update11 Oct 2016, 17:33
Reviewer Update

Hi, any feedback it been 6 days i havent recived any thing and i just got another bill.Is there anything being done?

SM
Siphe M's update26 Oct 2016, 15:49
Reviewer Update

hello could you please respond to the several emails ive sent requesting the update bill.