1 reviews | Active since Oct 2016
Telkom adsl line rental acount deactivation not processed for 3 month!
<p>i sent a request to telkom service cancellation () to cancel my adsl line rental in july 206, , i got the automatic response that i will be contacted in 21 days. they never contacted me i called telkom i was told there is no landline number for service cancellation i must send them an email. since then i have sent more than 4 emails to get my line cancelled but IT HAVENT BEEN CANCELLED. TELKOM IS STILL BILLING ME over the past 3 months i have incurred appro. R1500 due to them not cancelling my account . i have tried everything but they never contacted me it been 3 months now still not. im very disappointed with telkom, I am not sure how long this will continue . im hoping maybe someone will help me here since i have ran out of options.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, please email your affected number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, please email your affected number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I have sent the emial accordingly as per your request.Your assistance will be much appreciated.
I have sent the emial accordingly as per your request.Your assistance will be much appreciated.
Hi, any feedback it been 6 days i havent recived any thing and i just got another bill.Is there anything being done?
Hi, any feedback it been 6 days i havent recived any thing and i just got another bill.Is there anything being done?
hello could you please respond to the several emails ive sent requesting the update bill.
hello could you please respond to the several emails ive sent requesting the update bill.
