TELKOM ADSL LINE RELOCATE

I LOG A CALL ON THE 28TH OF SEPTEMBER TO RELOCATE MY ADSL LINE TO MY NEW ADRESS, THE CALL CENTRE COULDNT GIVE ME A REFERENCE/ CALL NUMBER BECAUSE THEY WOULD HAVE SMS UT TO ME BY THE NEXT DAY. SO 4 DAYS PASSED AND STILL NO REFERENCE NUMBER, U PHONE AGAIN TO FIND OUT THAT THEIR WAS NO CALL LOGED SO THE PERSON LOG A CALL AND TOLD ME THAT IT WOUKD TAKE 7 TO 14 DAY FOR MY LINE TO BE RELOCATED SINCE THEN I DINT GET ANY RESPONSE FORM TELKOM REGARDING THIS THEY CANT EVEN TRACK MY CALL BECAUCE I AM MIGRATED TO THE NEW SYSTEM. I already recieved my invoice to pay for the service but i dont have any service.Everytime i speak to call center they give me feedback that is false and not true. This is the order number that was give to me ********** 71A land libe number ********** 256