Telkom Adsl line Problem

Hi there<br> <br> On the 10th of April 2015 I app**** for an Adsl line rental (2mbps). The lady from Telkom Clearwater called me to say its activated and I can apply for the line through my ISP. After calling my ISP they say no only telkom can apply for the line. I managed to get through to the call centre on the 16th of April 2015 and the agent only then put through the order saying it should be activated on the 21st of April 2015. Today the 20th of April 2015 I get a call from telkom saying there is no infrastructure to install my line and cancelled my order. After calling the call centre I found out that there are no adsl ports in my area, which I find hard to believe. As i have researched people having the same problem and at the end it is either their system does not show the available ports, or they to lazy to put through the order and a mistake in the address. Really krap service from telkom since they did not tell me this in the beginning and did not even add me to a waiting list for a port.