1 reviews | Active since Jul 2013
TELKOM ADSL LINE OVER SUBSCRIBED SERVICE!
We are presently forced to use and pay Telkom per month to have a land-line. I use Web Africa for my ADSL connection and line speed. I presently pay for a 10Mb/s service. But Web Africa cannot deliver this service as my Telkom line speed fluctuates constantly as others come on line. Now I could accept a 10 - 20% drop off due to line latency, but 95% or more is just unacceptable and means that Telkom is over subscribing users on the same infrastructure.<br> I will complain about my speed to my ISP Web Africa who inevitably has to pass the call out to Telkom as it is their part of the service that is faulty. Just about every two weeks I need to complain as my line speed dives down to less than 0.3Mb/s often for a day at a time until my complaint is responded to and they somehow re prioritise my service. but this usually only lasts for a week or so before my speed drops off again.<br> Well this is getting rather tired and is just not acceptable. It won't matter who I turn to for ISP as it will always need to run through the same faulty over subscribed line again, so I can't even threaten my ISP with cancellation as they are not responsible for Telkom's poor line delivery!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112583.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112583.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
