Telkom ADSL line out for a week... Dismal Service

My ADSL and Telephone fault was logged with Telkom on the 12 March, I was given a reference no. Do date the line is still not fixed and I have called Telkom every day. The line was incorrectly reported and then the call was supposedly allocated to the technicians on the 17 March. I have just called back and been informed that the fault is back with the testing centre. I have now escalated the call and have been given an escalation reference no. In the interim I remain without an ADSL line and work from home.