TELKOM ADSL LINE NOT BEING FIXED

I have reported a fault with TELKOM on 23 February 2015 for my ADSL line being not connecting to my uncapped account due to port errors. After two days I phoned the call centre again. After spending on average 60 to 90 minutes to get to an agent at the call centre to follow up. The call centre promises that they will escalate the matter which does not happen. The fault has been escalated, by myself, twice now - without any response. Tonight I phoned the call centre again and after 50 minutes on the phone I got through to Bongi Mcunu, who also promised to escalate the matter to the Manager of the specific department. I then insisted that she put a comment on the fault to mention that a technician will need to visit the exchange and physically plug my line into a different port. She then gave me the reference number, which upon checking turned out to be a fault logged earlier the day by someone in Pretoria. They are just lying to us at the call centre and the faults are never assigned or tended to.