Telkom Adsl line migration woes

<p>I'm helping my father move his dsl line from Telkom to Afrihost. Telkom is .aking it very difficult for us. He has submitted his ID and the cancellation and migration form via email to the tocfaxes ********** email inboxes. I have received a response, but my father is yet to be cancelled. We submitted this in September already to avoid being charged in November by Telkom for the dsl line.</p> <p> </p> <p>I called on 5 October to 10213 as I was advised to do so, spoke to a man who said no previous requests have been received (surprised? You shouldn't be), and handed me his email to forward my fathers documents to ********** he promised go forward this to his manager, still no call up to this day. </p> <p> </p> <p>My dad called in again today as it's midmonth already, and spoke to a lady, she reports he only cancelled the data subscription and still no migration request, she provided her email address ********** she confirmed the receipt of his details and would once again forward it to her manager. </p> <p> </p> <p>Please escalate this, as my dad has been a loyal customer for decades and deserves better quality support. </p>