Telkom ADSL line migration hassles
<p>I have been trying from June to migrate my ADSL line from Telkom to Mweb. Gave Telkom a call and they request an email which I sent on 17th June 2016 to their usual servcancellation email address. After awhile no status update or a word from Telkom, this resulted in another call to Telkom, after getting transferred from one department to the next (seems like they have no clue on which department is for which query?!) I eventually speak to a consultant from the sales department who requests me to resend an email to the servcancellation email address and that the release for my ADSL line would take few working days but not more than 7 working days. This I promptly do, email sent on the 7th July 2016. Yet again back to no news from Telkom, resulting in a volume of calls to Telkom, each time results in different outcomes, ADSL is in waiting pool will be released, sorry wrong department, sorry systems are down we can't access the information etc etc. After few more calls the counsultant mentions that I must send yet another email but this time directly to tocfaxes (which suppose to deal immediately with this problem). Email sent on 18th July 2016, yet nothing occurs and no response from Telkom. Again made few calls and unbelievable, they sometimes say ADSL release hasn't been submitted, other times that we can't assist you try another department, once put on hold for over 20 minutes just to be told that I have been put through to the wrong department. Eventually I was given three numbers that suppose to put me directly to the department that sorts out ADSL line release, two of the three numbers don't exist and the third number just rings forever. Now I am stuck with paying a higher bill for the past few months (had to increase my line speed with Telkom before migrating resulting in much more than I want to pay) because the ADSL line is not being released and I cannot go onto a much better deal from Mweb. Seriously this is a case of mismanagement, poor staff training and total lack of customer commentment.</p>