JF
Jaco F

1 reviews | Active since Mar 2016

14 Mar 2016, 18:49

Telkom ADSL/ line installation

I app**** for a line on 1February 2016 only got confirmation 3 March 2016 that installation will take place on 11 March 2016. On 11 march I had to take leave as they can only give time that they will be at my house between 07:30 -16:00. After I have spent a day away from work with no technicion coming out to my house i called them again to ask and they say they will come the following day. The following day i followed up again with no success. On 14 March I followed up again to only hear that they will come on 11 April to do installation. And there is no way they can schedule rhis earlier. <br> Worst service ever!!!

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Replies (1)
Telkom
Telkom's reply14 Mar 2016, 20:49
Official
Hello faulf,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our orders department and feedback will follow.

Your reference number is SM213031

Regards,
Hilary
Telkom Social Media Team