Telkom ADSL line dropping since Nov 2017 and Telkom can't get it to work.

Dear Telkom, First of all I would like to know why it is so difficult for you solve a problem? Do you not have competent people who are able to solve a problem for a service a I am paying for, giving me discount every month for a line that is barely working is not going make me go away or magically solve the problem. Fault nr: 372CTK150318 is still not resolved. This has been reported on 18/03/2018 that my line is dropping a lot. This started in November of 2017, and it was reported then only for the lovely people to contact me in Jan of 2018 to fix it. It worked okay but not great until the 18th of March 2018 and then all problems started again, with Telkom not caring to send someone out to properly fix it. All they tell me it is in hand with their technical team. So when will the so called technical team come out and solve this issue? I know you don't care but can you please care for once?