Telkom ADSL line down for more than a week

<p>I logged a fault on my ADSL line on the 19th of December 2016. I phoned multiple times before the weekend of Christmas, to find out what the progress of the fault was, so that it can be fixed before Christmas and the long weekend. Every time I phone I get asked for my cellphone number and told that a technician will contact me. Today is the 27th of December I phoned again today(I refrained from phoning over the holiday everybody wants to enjoy Christmas and I don't want to be the one to spoil it event though I did not have internet over Christmas) and once again I get told that a technician will contact me. Fool me once.....</p>