Telkom...adsl line down for more than a month

<p>On 5th June 2017 our ADSL stopped working and we logged a call using third party telephone line.</p> <p>Status to date:</p> <p>1. No telephone</p> <p>2. No Internet connection</p> <p>3. No alarm security response and an alarm system that is continuously going into fault mode due to no land line connection to the alarm security service.</p> <p> </p> <p>Telkom's response to date:</p> <p>1. Sent technician to check connection from inside house to outside line...which is fine</p> <p>2. Same technician informed us that cable needs to be checked.</p> <p>3. Sent a bill with no reference of fault logging</p> <p>4. No feedback on progress</p> <p>5. Offered a 2GB integrated Internet connection for an uncapped Internet connection as compensation. (this did not last very long on a household that uses 2GB/day)</p> <p>6. Intergrated connection only got activated after three days, because Oeps, they forgot to activate it</p> <p> </p> <p>Our action:</p> <p>1. Phoned Telkom once a week on progress at expense of our airtime ( we only received one call after three weeks to inform us that we are now on an emergency list)</p> <p>2. Asked for extra Internet data, but according to Telkom policy they only give a once off free compensation related to speed of the line, irrespective that it is an uncapped contract.</p> <p>3. Being patient </p> <p>4. Buying prepaid Vodacom data in able to access our email and banking</p> <p> </p> <p>Our knowledge to date:</p> <p>1. cable is broken..or is it ******?</p> <p>2. Telkom is waiting on cable spares..or was it space?</p> <p>3. Every week we are being placed as priority..in relation to what other priorities?</p> <p>4. Last contact we had that our call has been logged as an emergency....we still have no connection...so obvious we are no emergency.</p> <p>5. Accounts department are not aware that we have no telephone connection....sorry for the inconvenience, but we must pay our bill. Telkom will reimburse when the problem has been fixed....uh, yes?</p> <p> </p> <p>This is a classic case that Telkom does not give a f... about the individual. Why bother whith home connections, they cost money to maintain!</p> <p>Seems they only concentrate on the big corporations, that is where their big revenue comes from.</p> <p>It is very sad, that when we miss out on not paying our bill on time, our connection gets cut, but when Telkom does not provide their side of service it is a : " sorry for the inconvenience, but please keep on paying, otherwise we will be forced to disconnect you" ... </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>