Telkom ADSL line down for almost a month now.

I reported my telkom adsl line on 11 September 2015, i have been calling almost every day just to listen to a different excuse and technicians that state on their reports that they where at my premises on many occasions!! How is that possible, cause there are always somebody at my residence?? So its impossible for them to come to my residence and not have access to find the fault !! (the agent told me that i will be contacted before a technician comes to my residence anyway!!) I was also told by a telkom agent that they have tested my line on their side many times and got the same result but can not tell me what the result is??? It's almost a month now if the issue is not resolved asap i will be canceling my service. I have paid for a hole month's service that i didn't have. It's ridiculous i am so disappointed in the service i have gotten from telkom and i have had my line for only two months now!!!