Telkom ADSL line down

<p>Telkom adsl line drop constant that I do not really have a line as then it is of for hours and when back it is only on for 30 min. Telkom line speed very poor when it is on, do not get the service I pay for as my line download speed is 0.4 MBs when there is a line, I had speed of 0.05 once. Call logged (ref 119CTK210117) in 21 January 2017 and was closed by a technician without being at my premises and without fixing my fault. Second call was logged on the 8 February 2017 (300CTK080217) after releasing that this was the case. Up to date my line is not fixed and my fault is not seen as a priority after making calls to call centre every second to third day. They continue moving the call to the next technician to show something is being done to mislead the system and then nothing is done. I have asked numerous times to talk to a manager as supervisors do nothing but all they can do is send an escalation mail. I for the first time received an escalation ref no (973371) that none of the call centre people have presented me. I am not satisfied and want to claim my money back on both calls but first the fault need to be fixed before I can do this and then I am considering to stop my account at telkom and go to another means of getting internet at my home. So if telkom is really serious about this then somebody high up will look into this and give me a call as since both calls were logged nobody has given me a call or feedback regarding this so all these calls are on my account and loss.</p>