Telkom ADSL Line Cancellation Nightmare

I have been trying to cancel my telkom adsl line since last year November 2014. Today is March 2015.<br> <br> Telkom is now charging me for two adsl lines each month.<br> <br> This has now become a major headace what should have been a very basic task.<br> <br> I went to the telkom direct store in Somerset Mall and was told by the person on duty to call 10210 to cancell the line. I called the number, got through gave them my id number and the number that I would like to cancel. I was informed that the line would be canceld.<br> <br> I waited a month. It was now December 2014. No sms, No email Nothing...<br> <br> So I repeated the process, went to Century City mall telkom direct store. Same story, gave them all my details, Id and number I would like to cancel, I was informed that it would be canceled.<br> <br> And some more waiting, no sms no email no confirmation whatsoever.<br> <br> By now my NEW adsl line was activated. I have sent about another 20 email from my telkom account page.<br> Not 1 reply!!!<br> <br> This is now March.<br> 5 MONTHS and counting!<br> <br> Why is it that new line activation is fairly quick but line cancelattion is near impossible? Is this a way for telkom to ***** money from their customers, turn a blind eye but still charge them.