Telkom ADSL line application

Good day I app**** for a ADSL line activation last year August (2017). My request was removed from the system- no reason given. (After tecnicians were at my property).Again at April I app****. Two technicians came. They must fix a cable. Nobody did anything. Another technician came, explaining that if the call is logged again then only they can fix it because of a new system........ I cannot believe the suffering just to get a line!