Telkom ADSL Line and Service

The following References are all for the Same Issue.<br> Active *** - 9th February Opened Still Outstanding<br> Closed *** - 10th Jan Opened 30th January Closed<br> Closed *** - 10th December Opened 16th December Closed<br> <br> February<br> I phoned on the 9th February complaining about my line. I have a terrible latency and I am not getting my full speed I get between 0.5mb and 2mb download and im paying for a 4mb connection. Telkom has not ONCE contacted me regarding fixing my line and I'm now at a point where I will take this to the consumer protection. It's now Been 20 days since I first contacted Telkom and Not once did I get a call back from them. They Refuse to pass me on to the Second level support and All they say is someone will contact me. That never Happens. After each Date above it was closed my line would be perfect for a few days then it would start all over again.<br> <br> January<br> Day 4 of calling and being on hold and no one answering. Got through once on day 1 and day 4. SAME THING BUT WORSE LINE SPEED AND TIME OUT ON UPLOAD SPEED TEST<br> REF ESCALATION: 807562<br>