Telkom ADSL Line

I app**** for an ADSL line connection on 15 August 2015. I was contacted by a Telkom technician on 21st August who came to the house to investigate what work was required. He wanted to plant wooden poles in the garden and I advised him that I would contact the owner in order to get permission. I tried calling back on the 24th and 25th August to provide feedback regarding planting of wooden poles. I had no joy. I called the Telkom helpline who told me that their system says that the address does not exist. Not possible because the technician was there. They then issued a new installation date which was 1 October 2015. They said it will be an all day site visit and they would be on site at 07:30. It's 10:00 and no Telkom on site. Have called Telkom 3 times and was logged off after 30 min with a message that comes up every few minutes saying \Due to a high call volume there may be a long delay in answering your call". """