Telkom ADSL line

I can't be the only one who is struggling with Telkom fault reporting! Grahamstown No internet since load shedding last Wednesday - 11 days now. Landline working but not syncing for internet. Reported it and have called in every day since and get same result: " It is a bulk fault which could mean that it is a ****** cable or a fault at the exchange. A technician will be assigned." I have had the same response for 11 days. People assigned to answer on 10217, for a business line, cannot tell me how long it will take. Was the cable ******? Will it take 2 days or 3 months to fix - nobody can answer that!! Just the same reply each time you call in!! How can anybody run a business like this with no outcome for the customer? When I called in today I was told that a technician was despatched on the 21st but unfortunately, he never got there. They have no idea why he never got there and why he never went out again …… We will escalate to our supervisor to call you back – that was early this morning – still waiting.