MN
Mona N

1 reviews | Active since May 2016

24 May 2016, 09:11

Telkom ADSL line

<p>I app**** for an ADSL line on 9 May 2016 through the call centre and the application was reported as a fault on my number instead of an order.</p> <p>On the 11 May 2016 the call centre cancelled the fault and then did application for an ADSL line.</p> <p>I was told last week that I needed to pay a deposit before Telkom can do any further work on my line.</p> <p>I went to the Telkom store in Fourways and they refused to accept my deposit as they could not see anything on their system that reflected that i had to pay a deposit.</p> <p>I had received no sms saying I had to pay a deposit.</p> <p>This morning the call centre who advised me that i should restart a new application as they cannot resend me an sms that was never send to me in the first place.</p> <p>The Reference No for this fault is ***.</p> <p>Please, please help. Today is the 24 May 2016 and i am tired of waiting.</p> <p> </p> <p> </p>

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Replies (2)
MN
Mona N's update31 May 2016, 07:47
Reviewer Update
*** Sent the info requested on 26 May 2016 on *** but still have received no feedback. Can some one please come back to me.
MN
Mona N's update20 Jun 2016, 10:57
Reviewer Update

This Problem was never resolved.

I had to cancel and restart all over again for the 3rd time.