Telkom ADSL & Landline Fault Not Attended To

To whom it may concern.<br> <br> Faults on my ADSL & Landline were reported over a month ago. I have followed up numerous times with your service centre who is unable to assist. I keep receiving the response: \Your fault has already been escalated and there is nothing further we can do."<br> <br> I am now at the point where I am considering cancelling my entire Telkom account due to poor service and lack of feedback"