HP
Heinrich P
1 reviews | Active since Apr 2013
08 Feb 2017, 19:30
TELKOM ADSL Issues - AGAIN!!!!
<p>Our line started dropping again this afternoon, continuing for at leat 2 hours.</p> <p>Checked it now and it's stable but the sync speed is again less than what I'm paying for. This very same issue was fixed not even 3 weeks ago. Why go and ***** around with the DSLAM again?????????</p> <p>If this is not rectified in the next 12 hours I want to be credited for the amount of bandwidth that I could not use. my support call ref is Support # ********** </p> <p>You(Telkom) representatives do not know and do not comprehend what it is to have a business where you are relient on the internet. I'm losing money!!!! - will you reimburse me? I don't think so!! I want answers.... WAAAAAKE UUUUUUP!!!</p>
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Replies (2)
Telkom's replyOfficial
10 Feb 2017, 09:04Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply10 Feb 2017, 09:04
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's replyOfficial
14 Feb 2017, 20:13Hi
We have sent you an email *** asking for your affected phone number but no response yet.
Please inbox your affected phone number so that we can be able to investigate and assist and make sure you select 'post a private reply' when you respond or we wont be able to view that number.
Regards
tumelo
Best regards,
Telkom's reply14 Feb 2017, 20:13
Official
Hi
We have sent you an email *** asking for your affected phone number but no response yet.
Please inbox your affected phone number so that we can be able to investigate and assist and make sure you select 'post a private reply' when you respond or we wont be able to view that number.
Regards
tumelo
Best regards,