KS
Kerry S
1 reviews | Active since Mar 2009
29 Jun 2015, 10:41
TELKOM ADSL IS OFF MORE OFTEN THAN IT IS ON
Sitting on hold with Telkom call centre for over half an hour now to report yet another fault. This is business adsl and we are lucky if it works for more than 5 days in a row (inbetween it drops anyway) How can an adsl line be down so often, it is shocking!!!!!<br> Calling the call centre is as bad as it is not productive to sit on hold but no-one at Telkom cares, I honestly think they must be seriously understaffed.<br> So hopefully i will report my new fault (line was only fixed last Sat and stopped working on Friday) and then we will wait for a technician and who knows how long that will take.<br> I do not think Telkom understands that business lines are actually important!!!
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Replies (1)Telkom's replyOfficial
29 Jun 2015, 10:54Hello kstuart,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM121350
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM121350
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply29 Jun 2015, 10:54
Official
Hello kstuart,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM121350
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM121350
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
