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philipc.payne philipc.payne

1 reviews | Active since Oct 2016

05 Mar 2018, 18:15

TELKOM ADSL is a big no go ! Rather use other Service provider

ADSL line service ! Totally none existent. Been reporting this line since it was installed. The line keeps dropping and reported it on a weekly basis ! This is getting ridiculous now. Every time a technician comes out its always a different excuse. Then the modem isn't working correctly ! Bought other modem ! Same problem ! Ten the modem isn't installed properly ! Speak to the technical assist department ! Set it up as per there instruction ! Works for a couple minutes and the the same thing happens again. Last week two tech were out here again for the how umpteenth time ! Now there was a wire loose in the exchange! Well it worked for about an hour and the same thing happened again. Been without internet connection the weekend ! So sick and tired of this now ! For all the time this **** has been installed I can not say that we had access for longer than a day without interruption. For all the time we had it and its a couple of month's now ! We did not have access for more than a month in total. What is a person to do ! We have two ADSL lines on one property and the one has worked properly since instalation and the other a problem since day one ! Where can I go to get this sorted ! As we signed a two year contract and can not cancelled it without having to pay penalties ! WHAT CAN WE DO !!!! THIS HAS BECOME A REAL PAIN IN THE ASS AND JUST WANT TO GET IT FIXED OR REMOBED SO WE CAN MOVE TO A MORE TRUSTED SERVICE PROVIDER ! HELP HELP HELP !!!! Can I report this to the consumer council or is that also gonna be a waste of time !!!!!

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philipc.payne philipc.payne's update19 Apr 2018, 11:12
Reviewer Update
Hi Noleen ! This is a problem that continues ! The Internet access will be ok for about 15 minutes and then the line drops ! In that 15 minutes it is so slow that it is so irritating ! Facebook times out because its to slow to load ! This problem needs to be sorted ! Not gonna bother complaining anymore ! Will just send complaint to the consumer council. Maybe get Carte Blanche involved as I am sure I'm not the only one with complaints of this nature. Think it will be a very interesting outcome if this is broadcast for the country to see and then the outcome of that will deffinately not be good for Telkom ! As all of us know what influence the media has on businesses ! And the state Telkom is in at the moment it will definitely not be good at all