Telkom ADSL Internet Line not working

I have an MWeb internet account that uses a Telkom ADSL. 2 weeks ago after a storm I started getting a very intimitant connection from them. I have been calling them numerous times to come and sort out their problem. I am paying for a service I am not getting and I feel this a breach of contract. Every time I call they tell me they are aware of the problem but nothing has been down about it in 2 weeks. The reference number they gave is ********** 5