EP
Ernst P

1 reviews | Active since Feb 2016

19 Feb 2016, 15:36

Telkom ADSL internet

I am so utterly disgusted with Telkom, I have been a Telkom client for years now. I have had issues with my modem and Telkom internet since November 2015. I have replaced my internet modem in November 2015 because of it not working anymore, since November I have been having issues where my internet will be on 1 day and then again off. there was numerous calls to the call centre, team leaders, managers, technicians but still today I haven't had any joy with Telkom with my modem working form more than a week. They keep on promising to send a technician and my problem doesn't get solved.<br> <br> I am so fed up that I am going to take my business else where if this hasn't been resolved within 5 days. It is disgusting that loyal customers get such bad service.<br> <br> I have a business to do on without internet I am stuffed. I have been promised to be credited for the time that I didn't have internet and till today I was only credit R50.00 that doesn't make up for the now internet.<br> <br> Please resolve my query ASAP or you will no longer have me as a customer of Telkom

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Replies (1)
Telkom
Telkom's reply19 Feb 2016, 15:55
Official
Hello ernst123*,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM202849.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,