Telkom adsl installation for the 26/10

I filled in an application for telkom adsl wich i recieved a date for the 26/10/15 i putt leave in for that day but for the whole day i have not recieved one call or any notice , despite calling the call center 3 times @12, 14,and 16:00 and waiting 10 min per call for somone to awnser the have asured me it will get done today and someone will call but no show this is the worst service i have ever recieved if it was not for telkom's monopoly in the industry i would go any where els in a heart beat pathetic service.!!!