Telkom ADSL Installation-Agent Incompetence

Hi,

I am sad to say that the service that i receive from you guys are absolutely shocking.

My wife has placed an order with you guys for an ADSL line that has not been installed yet.

There was a mix up with the address, however she has called in numerous times and sent numerous emails asking for the address to be changed, as per below email sent to a sales agent named Nkosinathi Hlongwane clearly shows how *********** the agents are.

Sumi Raman Sat 7/18/2020 3:46 AM Hi

I would like to make arrangements for installation

Can you guys confirm the address that you have as well

Awaiting a prompt response

order : ***

Kind Regards

Fulfilment Residential <***> Fri 7/24/2020 6:21 AM Good day,

Apologies for the late response.

Please be advised that your order has an appointment booked for the 24/07/2020.

As per our records we have your address capture as 19 RAINC***** PL RAINHAM PHOENIX KWAZULU NATAL but we will update it as per the address you provided below.

Kind Regards,

Fulfilment

Senior Associate : Nkosinathi Hlongwane

Customer Value Management

Telkom Park – The Hub

Sumi Raman Mon 7/27/2020 8:37 PM Like Hi

I did call in last week Wednesday and changed my address to 15 newclay

Please can the address be changed i am really tired off this back and forth very poor services

And call my husband before delivery -***

Kind Regards

Ugen Govender Mon 7/27/2020 9:18 PM Hi Nkosinathi,

I would be expecting a call from you guys Today.

Cell- ***

Alt- ***

I really hope this is done right this time, as we cannot be paying for something that hasn't been installed yet!

Regards,

Ugen

Hi

I just want to find out what address do you guys have

Kind Regards

Good day,

Apologies for the late response.

Please be advised that your address has been changed to 15 RAINC***** PL RAINHAM PHOENIX KWAZULU NATAL.

Kind Regards,

Fulfilment

Senior Associate : Nkosinathi Hlongwane

Customer Value Management

Telkom Park – The Hub

Hi Nkosinathi,

Please could you go through the email, it clearly shows that you guys do not follow simple instructions.

I have clearly stated that it should be changed to 15 Newclay Square Phoenix.

If i do not have this sorted i will have to go to social media and the ombudsman as this is becoming an issue.

I would like to be contacted ASAP

Contact Number: ***Alt Contact Number: *** Regards, Ugen