1 reviews | Active since Sept 2016

18 Apr 2017, 16:31

Telkom ADSL installation.

<p>I app**** for a line 2 Weeks before moving into a new house.</p> <p>The installation was sent to happen on the day we move in. 24 Feb 2017. Some open serve guy came out looked around and we never saw him again. </p> <p>A gave it a week because I know Telkom service is terrible. I gave them a call after holding for nearly an hour I was told the problem is at the network department, it needs a jumper. I waited another week 10 March 2017 I phoned again and was told I am in the queue again for installation. another week goes by I phone them and get given another day that they will come install. I took a day's leave and phone them at least 8 or 9 times. they told me they will still come. Nothing happened. Two days later I phoned to ask what is happening and now there is nothing on my name. A week later I get a bill via email to say I owe them. When I phoned they tell me I have to cancell the line. The amount was disputed but there is a line allocated to my name. no one can tell me the number or proof that they even came back to my house. Now, nearly 2 months later I phone in and am told there is an established contract on my name and that they will have to cancel it and start again. more than MONTHS after initial order I have to start again.</p> <p> </p> <p>I need this installation to happen NOW! I can not wait another two months for this.</p> <p>Refference for new order ( ********** 69A)</p>

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Replies (1)
's update15 May 2017, 16:53
Reviewer Update

Still waiting for this installation.

I wish someone with a bit of brains can sort this out for me.