Telkom ADSL impossible to cance

Exactly a year ago I got in contact with @telkom to cancel my mom’s ADSL line - I got an email to confirm I will be contacted, however I was all but contacted. I followed up and no luck, I called and was reassured they will sort it out, back and forth with no avail...this has been going on NON STOP for 24 months! Spent money for nothing and got no help and no progress at all. We visited the Telkom shop in PE twice (75km drive especially to try and sort this problem out), every person promises that it will be sorted, still no luck!! We are fedup, we want to cancel our line but it seems IMPOSSIBLE to get help from Telkom, what on earth can one do to get some help and sort this problem out, we are beyond angry with this awful service!!!!! HELP!!!! #telkom #hellkom #terribleservice #noservive #fedup #moneywasted #noprogress #help #shocking #adsl #telkomsa #telkomcomplaints #angrycustomer #impossible #accounts #landline