TELKOM ADSL FAULT NOT RECTIFIED FOR 3 WEEKS!!!!!

On 21 December 2015 I logged a fault with Telkom 594CRK211215 as my ADSL was not working. According to the call centre, this was due to a problem at the box. On 31 December 2015, Telkom claimed that the fault was rectified. However, I am still without ADSL. On 4 January 2016, the fault was escalated by someone in the call centre. Again, I was promised that it would be fixed within 24 - 48 hours. Nothing happened and I am still without ADSL. On 10 January 2016, I received a call from Telkom to say that the fault has been rectified.. When I told them that I STILL DO NOT HAVE ADSL, I was again told that the problem would be escalated. I WAS STILL WAITING FOR THE SAME FAULT TO BE REPAIRED... THREE WEEKS AFTER IT WAS REPORTED. The Supervisor in Westdene is clearly hopeless.. as not ONE technician has been to my house to test the line and ADSL connection.