Telkom ADSL - Faster???? WHAT A CROCK!!!!

I moved into a house in Brackenhurst Alberton about 5 months ago, and arranged for my adsl to be transferred. I inquired if I could run 10 meg speed and was advised by telkom that I could. I have logged what feels like 10 faults, relating to the extremely poor internet speed, ANYTIME of the day. Seeing as Ime paying for a 10 meg line, I would assume that I would at least get a speed of 6 Meg......Well then maybe 4 meg...maybe not...maybe 2 meg then......try again. The average speed we can achieve on download is less than 1 meg, with upload being about 256k. SHOCKING TELKOM. You take the money but cannot provide the faster service that you so proudly advertise...But you dont charge me for a slower line come billing time. Oh no... I have to pay for the 10 meg that I am supposed to get. And logging a call to have it repaired.. what a joke. no-one even calls you to attempt to resolve the problem.